Refund Policy

Send Hope is a charity that collects donations to fund life-saving maternal health programs in a number of countries across the developing world. Refunds are awarded on a case-by-case basis and only under the most exceptional of circumstances.

Requests for refunds should be submitted in writing and posted to:
SEND HOPE
ACN 154 317 790
Suite 2, John James Medical Centre,
175 Strickland Cr,
Deakin ACT 2600

Phone: 02 8014 8172
Fax: 02 6169 3059

If a refund is granted then it will be returned to the credit card that paid for the donation.

Changes to this Refund Policy.

A notice will be posted on our home page whenever an amendment is made to this Refund Policy. Such amendments will take effect from the date that they are posted.

Privacy Policy

This Privacy Statement describes how we manage and handle the personal information that you provide to us by virtue of your use of this website. Through your use of this website you accept the Privacy Statement and Terms and Conditions and expressly consent to the collection, use and disclosure of your personal information as described in this Privacy Statement. Our Privacy Statement applies to all your dealings with us through this website.

What information do we collect?

If you elect to use this website, you consent to the transfer and storage of your personal information on our servers in Australia. We store information which is entered by you. This information is required in order for us to provide you with our services.

Our website automatically collects information from your access to the site including details of access, IP addresses, web statistics and other information which is required to ensure that the site is functioning properly.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) which enables our site to recognise your browser and remember certain information. We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose your information to Third Parties?

We do not sell, trade or otherwise transfer your personal information in identifiable form to third parties, except where necessary to provide you with our services. Any transfer of information to our partners assisting in the storage and security of your information is strictly regulated. All information is securely stored within Australia and we ensure that any third party partners adhere to our requirements in respect of the privacy and security of your information. We will disclose your personal information in order to respond to legal or legislative requirements, to assist with the investigation of fraud or other criminal activity (where a verified request has been made by a law enforcement agency) and to enforce our policies or Terms and Conditions.

How secure is your information?

We encrypt the transmission of information from your website browser to our website server to ensure that the information remains as secure as possible. Information stored on our servers is stored in Australia and the access to information is restricted. We have strict policies and encryption levels to prevent access to your information by our employees unless required to provide you with support and other services. Where possible even where access to your information is required to provide you with support services, we will seek and record your specific consent to that access.

We will take reasonable steps to delete or destroy your personal information if you request us to do so because you no longer use our site.

Contact Details

Send Hope Not Flowers